Engineer Mo01 Mirandola

Engineer Mo01
Mirandola
Emilia Romagna, Mirandola

TVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, and Deskside Support. TVS SCS is actively looking for an expert Engineer MO01 to join its team.

The company employs experienced professionals who are dedicated to providing world-class IT solutions. As an Engineer MO01, you will have the opportunity to contribute to an environment that promotes innovation and growth.

This position requires a deep understanding of technology and its application in solving business problems. If you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you. TasksThe Engineer MO01 will provide daily local/remote support, receive incoming calls, answer questions, troubleshoot problems, and document steps taken to resolve hardware, software, and application issues in a ticketing system.

The candidate will also be expected to facilitate the resolution of customer calls and engage with their supervisors and managers to ensure operational consistency across all shifts within the IT support center. The Engineer MO01 provides Break Fix, fault diagnosis, and resolution services. The ideal candidate should have at least 2 years of IT support experience. Dedicated / ScheduleThe onsite engineer will be responsible for:Incident resolution. Service request fulfillment. IMACD (Install, Move, Add, Change, Dispose) request fulfillment. Hands and Eyes support for IT Infrastructure Devices. Meeting room IT equipment support and maintenance with preventive checks periodically. IT vending machine support. End user support in Digital Bar where applicable. Planned / Unplanned Infra activities wherever needed, including first level troubleshooting under the guidance of the concerned team. VIP support where applicable. Printing service support. Escorting of third-party engineers. Windows, Mac, Linux Support. The dedicated engineer will carry out a range of IT duties including resolving incidents, IMAC of CLIENT devices and services, as well as daily IT responsibilities and IT administrative tasks.

The onsite engineer will also act as smart hands, eyes, and feet to work with third line and external support teams in areas such as the Data Centre, Network, Telephony, Imaging, Backup, and Security to resolve issues.

The engineer will also be a point of contact on the site for relevant IT-related matters.

The onsite engineer may also become involved in assisting with the receipt and management of onsite stock, spares, requesting the purchase of assets (not procurement), and updating IT systems (such as Asset DB) where the tools and processes are provided.

The onsite engineer and OSS team are not responsible for procurement or the asset management process, but are responsible for following the processes provided to place requests and updates. The role of the onsite engineer is to work within the processes, procedures, and policies as defined by HCL Delivery and agreed with CLIENT. Hands Feet SupportHands Eyes Support is a service that includes a physical onsite engineer who can perform or troubleshoot issues.

The onsite engineer can reboot server equipment, report visual display information from devices, and perform basic troubleshooting with help and directions from the resolver team. The resolver group is contractually responsible for the resolution of the incident.

Technical knowledge/capability is provided by the resolver.

The OSS engineer is only performing steps that are being dictated by the resolver team.

The OSS engineer will only be responsible for Hands and Feet support.

The volume and/or duration of regular (predefined) tasks must be kept to a minimum, ensuring OSS SLAs responsibilities and resource synergies are not compromised. Points below will be supported by Hands Eyes engineers.

Further SOPs/process will be incorporated below:Network/SecurityServerHostingPrinters/Print ProvidersTeleconference/Videoconference/Telepresence/Audio-VisualDesk PhonesSmart Phones Smart devices / BYODOther Devices/Services (If Any)RequirementsMinimum qualifications and skills required of the candidate1.

Minimum 2 years of experience in the IT sector, specifically with Windows Platform, Microsoft Active Directory, and VMs. 2.

Proven analytical skills, excellent communication, interpersonal, and customer service skills. 3.

Adaptable and flexible, willing to work out of hours when required for projects or emergency support. 4.

Knowledge of the Italian and English languages, both colloquial and technical, for use on a daily basis. 5.

Car availability for any travel is preferred. BenefitsCorporate welfareElectronic meal voucher cardContinuous and personalized learning path through access to e-Learning platforms. • We offer employment with a fixed-term contract of 1 year, with the possibility of transformation to permanent. • Framework: metalworkers' national collective labor agreement. • RAL and contractual level commensurate with actual experience in the role.

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