Enterprise Account Manager - Localization Lazio

Enterprise Account Manager - Localization
Roma
Lazio, Lazio

Translated is looking for a curious, committed, hard-worker and motivated Enterprise Account Manager to join our team.

As a member of the Enterprise Account Management team, your responsibilities will include:

- Developing trust relationships with a portfolio of major clients to maximize lifetime value

- Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective.

- Support the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding

- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

- Keep a clear line of communication open with the customers to ensure their satisfaction, and anticipate any problems that may arise.

- Ensuring profitability and success of accounts, driving to customer retention.

- Ensure the correct products and services are delivered to customers in a timely manner

- Serve as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Play an integral part in generating new sales for current customers that will turn into long-lasting relationships

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

**General requirements

Proven experience as enterprise/key account manager in localization

Experience in sales and providing solutions based on customer needs

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Excellent organizational skills

Ability in problem-solving and negotiation

Fluency in English and another language

Fluency in Italian is a plus

Excellent computer and web skills

Preferred knowledge of the translation industry

Preferred location: Rome, Italy

**Benefits and Perks

**_ We have the best possible working environment_**.

We work with innovators and experts in 7 luxury villas surrounded by green, used as functional offices.

**_ We turn values and ideas into facts. _** We truly believe in our core values - optimism, hard work, diversity, human growth, impact, engagement, simplicity

- and we want to prove that.

That's why there are bonuses and incentives for work performance, for those who choose a healthy life (quit smoking, ride a bicycle to work), or adopt a child.

That's why 30% of our time is dedicated to training.

We never stop learning.

**_ We offer a life changing work experience. _** We strongly believe that well-being and comfort help us create great products.

This is in our campus you will find a gym, swimming pool, pilates classes, TRX classes, free massages and fully equipped kitchens.

**Company overview

Translated is widely recognized as the most innovative web-based translation company.

For us, Translated is not just a company.

It's a way to think, to do things and to communicate.

Just like a language.

Because we foster a culture that inspires talents to do great things.

Not only do we constantly look for new solutions, workflows, tools and services that shorten distances and build bridges, but we believe that human creativity and machine intelligence are not mutually exclusive.

They can and should be combined to craft consistent quality translations at speed.

This is why we have been offering human translation services for the last 20 years to our 213, 225 clients, in 194 languages and 40 areas of expertise, growing every year at a steady rate, increasing our production from an average of 180, 000 translations delivered in 2015, to 360, 000 in 2018, to 600, 000 in 2021.

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