Enterprise Service Management - Director Lucca

Enterprise Service Management - Director
Lucca
Toscana, Lucca

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Requisition ID: 12927

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress.

We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action.

And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Enterprise Service Management (ESM) - Director.

Reporting to the Enterprise Service Management Lead, this full-time and permanent position is based in Europe and offers regional coverage, allowing you to make a significant impact to our Funds and its' growth.

Key responsibilities: Foster and build meaningful long-term client service relationships with assigned Fund client accounts.

Support a strategic plan for overall book of business to ensure service delivery objectives are met, providing input into the individual strategic account plans for priority customers.

Foster a deep understanding of customer needs and proactively apply product and business knowledge.

Coordinate with the jurisdictional operational team to ensure service delivery team is executing at the local level and stay informed of any issues that need to be escalated.

Client centred approach to deliver against plan and meet deadlines.

Developing client strategy unique to each client and then formalising steps to approach a client with tailored solutions to their challenges and maintain an overview of the client's activities.

Collaborating with functional teams to ensure we are maximising opportunities to cross sell into existing clients.

Maintaining risk and compliance standards in client portfolio, in collaboration with Compliance team.

Oversee client activities to introduce solutions to client's problems proactively and challenge the status quo to bring clients the best solution.

Executing our Service Management Framework, you will be responsible for driving account and relationship governance, facilitating client and account team meetings, managing account communications and maintaining account plans, delivering excellent client service across multiple accounts, whilst collaborating with internal stakeholders to support opportunity management, helping our clients achieve progress without friction.

Key requirements Proven experience and success in a similar RM/sales/business development role.

Proactive, self-motivated leader with ambition, energy and drive.

Excellent communication and client management skills.

Quickly able to build relationships and gain trust of clients.

An expert at creative proactive problem-solving.

Strong team player that embraces collaboration.

Able to prioritise and ensure agreed timelines are adhered to.

Ability to identify issues and bring in experts to solve client issues.

Competent with MS Office (Outlook, Excel, Word).

Minimum of 5 to 8 years client service delivery of operational fund experience.

Demonstrated ability to communicate and manage strategic high value client accounts.

Desirable – accounting, legal or company secretarial qualification.



If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members.

Our goal is to make this a great place to work where all our people can thrive.

We hope you join us on this exciting journey!

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