Enterprise Service Manager, Public Sector Lazio

Enterprise Service Manager, Public Sector
Roma
Lazio, Lazio

A Bachelor's degree; Masters/MBA degree preferred.

15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.

Experience working with large multi-national organizations as the Consulting Services lead, Account and/or Relationship Manager

Demonstrated ability to work creatively and analytically in meeting customer needs.

A proven track record of managing and delivering large-scale enterprise IT projects.

Excellent written and verbal communication skills, including group leadership and executive presentations.

Be mobile and open to travel to client locations as and when required.

Job summary

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history?

Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?

The Amazon Web Services Professional Services team is looking for Business Development Lead or an Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts.

The ESM is a trusted advisor for our largest customers.

Key job responsibilities

The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer.

Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

**We are looking for someone who is passionate about**:

Long term development of Global Organizations

Development of long term Cloud Strategy for customers

Identify & develop specific opportunities and supporting business cases

Deal shaping, including estimations and deal pricing

Contract negotiations & closing

Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities

Mitigation of delivery risks & issues

Overseeing delivery of projects in account, ensuring high quality delivery

Act as single person of contact for Customer executives, developing deep, trustful relations

Educate customers on AWS services and translate those into a clear business value proposition

Envision and inspire customers

Coaching Customer and Partner teams to be self-sufficient.

Managing executive Customer relationships and key business stakeholders.

Experience with contract and statement of work development.

Enterprise IT management frameworks (e. g.

COBIT, ITIL).

Designing, building, and operating global IT processes and infrastructures.

Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA.