Environmental, Social, And Governance (Esg) & Milano

Environmental, Social, And Governance (Esg) &
Milano
Lombardia, Milano

About MSCI

For more than 40 years, MSCI's research-based indexes and analytics have helped the world's leading investors build and manage better portfolios.

Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research.

Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research.

MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking.

**Position Overview

Consultants must be adaptable, eager problem solvers, and able to lead cross-organization teams.

Great communications skills are a must as they represent MSCI ESG Research to all levels of client management.

As MSCI ESG Research continues to grow, our clients span some of the world's largest asset manager, pension funds, and foundations.

Managing the relationships for a portfolio of clients exposes Consultants to a wide range of institution types and ensures a challenging role with daily client interactions.

To succeed in the role, a Consultant must learn about ESG products and issues, about their client's line of business and investment process and constraints and then bring that knowledge together to provide insight and best practices to those client organizations.

Performance is based on a combination of factors including account renewal rates, proactive management and client communication, contract value growth and pre-sales activities.

In the pre-sales role, the Consultants partners with the sales team, bringing industry and product expertise to initial client meetings.

After a client has begun using MSCI ESG Research products, the Consultant owns and manages the client experience.

This entails offering proactive support, expertise on ESG services and usage, and participating in the client renewal process.

**Scope of Responsibility

- Achieve target renewal rate

- Act as a trusted advisor for clients and their advocate within MSCI ESG Research

- Drive revenue growth with outstanding client service

- Serve as domain expert on MSCI ESG Research's suite of ESG products and service

**Responsibilities

- Develop/drive account management plans for all clients.

- Monitor and ensure client satisfaction; Identify accounts at risk and create a plan to ensure revenue and client retention; working with cross-functional teams to address issues in a timely manner

- Conduct regular calls/visits with clients (health checks, training, relationship planning and review), requiring roughly 5 days of travel per month within Europe

- Build up ESG industry expertise in order to guide client in integrating ESG research into their investments processes

- Act as liaison between client and internal MSCI ESG Research teams for key client initiatives

- Identify and communicate up-sell opportunities to sales team

- Perform frequent testing of new product features

- Continually assess target market and work with management to ensure company is offering relevant services

- Take ownership for projects to help improve client service delivery and team efficiency

**Specific Knowledge and skills

- Good understanding of the ESG market and how ESG factors impact the investment process

- Excellent organizational, presentation and communication skills

- Innovative, motivated, client-oriented and commercially aware thinker

- Demonstrated project management skills - define scope, resources and timelines and manage to deliverables

- A team player able to effectively manage the expectations of a diverse and demanding client base

- Absolute personal and business integrity

- Knowledge of the financial services industry is required

- A European language would be an advantage

**Desired Experience

- Experience, preferably in an account management or consultant position in financial services or RI

**Desired Qualifications

- MBA or Masters Degree preferred

- To all recruitment agencies:_ MSCI does not accept unsolicited CVs/Resumes.

Please do not forward CVs/Resumes to any MSCI employee, location or website.

MSCI is not responsible for any fees related to unsolicited CVs/Resumes. _

- MSCI Inc. is an equal opportunity employer committed to diversifying its workforce.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law. _