Eo Operational Excellence Manager
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Inside Vodafone Business Technology Solutions team (VBTS) the candidate will be a key figure to support operating teams' evolution with a data-driven approach. He/she will lead a specialized team with the common aim to improve systems, processes, and tools to achieve automation/simplification.
Key accountabilities and decision ownership Design and develop a data-based approach and guidelines to keep always under control main assurance indicators
Coordinating the proactive analysis and anomaly detection
Process Automation definition on assurance workflows
Tool and system definition requirements across Enterprise Operation
Oversee H&S process and partner audit
Analyze products in terms of Cyber Security compliancy according to ISO standard-based frameworks
Big Deal service model definition
Demand, cost control, and savings thanks to optimization
Core competencies, knowledge, and experience Proven Skills and experience (at least 5 years) on automation processes
Experience in data analysis scope
Data-driven mindset and change-driven approach
Understanding of basic programming
Must-have technical / professional qualifications Team management experience
Experience in process management and Assurance processes
Experience on Machine Learning algorithms (VIPATH, BLUEPRISM)
Experience on AI and ML and their application
Experience on Business Intelligence software (Power BI, Tableau, QLIK, CELONIS)
Experience in budget management
Engineering Degree is a plus
Key performance indicators Candidate will share main team's KPIs regarding service assurance
He/she will be responsible for incoming issues reduction
He/she will be responsible for cost saving thanks to automation and new software develop
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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