Eo Operational Excellence Manager Milano

Eo Operational Excellence Manager
Milano
Lombardia, Milano

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Technology Sol.

Full Time / Part Time:  Full Time Contract Type:  Permanent At Vodafone, we're working hard to build a better future.

A more connected, inclusive and sustainable world.

As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world.

Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role Purpose Inside Vodafone Business Technology Solutions team (VBTS) the candidate will be a key figure to support operating teams' evolution with a data driven approach.

He/she will lead a specialized team with the common aim to improve systems, processes and tools to achieve automation/simplification.

Key accountabilities and decision ownership • Design and develop a data-based approach and guidelines to keep always under control main assurance indicators• Coordinating the proactive analysis and anomaly detection• Process Automation definition on assurance workflows• Tool and system definition requirements across Enterprise Operation• Oversee H&S process and partner audit • Analise products in terms of Cyber Security compliancy according to ISO standard-based frameworks• Big Deal service model definition• Demand, cost control and savings thanks to optimization Core competencies, knowledge, and experience • Proven Skills and experience (at least 5 years) on automation processes• Experience in data analysis scope• Data driven mindset and change driven approach• Understanding of basic programming Must have technical / professional qualifications • Team management experience• Experience in process management and Assurance processes• Experience on Machine Learning algorithms (VIPATH, BLUEPRISM)• Experience on AI and ML and their application • Experience on Business Intelligence software (Power BI, Tableau, QLIK, CELONIS)• Experience in budget management• Engineering Degree is a plus Key performance indicators • Candidate will share main team's KPIs regarding service assurance• He/she will be responsible for incoming issues reduction• He/she will be responsible for cost saving thanks to automation and new software develop Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

We actively encourage everyone to consider becoming a part of our journey.

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