Europe Service Leader Casavatore

Europe Service Leader
Casavatore
Campania, Casavatore

Are you passionate about making an impact? **:

**Would you like the opportunity to develop your career with a global energy company? **:

**Join our team!

Our Industrial & Energy Technology business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team creates bespoke designs for sensor technologies and solve complex problems for our customer.

**Partner with the best

As a part of the Global Aftermarket and Technical Support leadership team, you will lead service operations for Baker Hughes valve business in Europe, manage a group of regional field service technicians. The role is also critical to work with our channel partners and sales organization to maximize growth opportunities by working with end users to target services work, upgrades and software solutions selling.

As a Europe Service Leader, you will be responsible for:

- Collaborating with Valves Aftermarket global leadership and local sales leaders to support growth initiatives around our partners enablement and product upgrades,

- Working with Services management and Product line teams to set strategic direction for process & continuous improvement initiatives of all work processes across your region and support department.

- Developing and maintaining service policies, procedures and service agreements related to all aspects of service operations including financial review processes, escalation processes, customer surveys and compliance with standard guidelines.

- Managing Service financials including revenue and expense forecasting.

- Influencing standard Service metric reporting and accountability.

- Working with team to optimize field service capacity planning and modeling.

- Assisting with pricing and quoting for Revenue Cycle and relevant products.

- Staying current on new third-party vendor product offerings and BH functionality planning to assist prospects as they are evaluating new releases.

- Conducting periodic review of the BH Win/Loss data to assess current process and recommended improvements to the implementation process.

**Fuel your passion

To be successful in this role you will:

- Have a Bachelor's degree in a relevant engineering discipline.

- Have significant experience in Field Services or Sales or Commercial.

- Show a good experience in business development.

- Have a proven ability to deal with executives at all levels.

- Demonstrate experience working in a team-focused environment.

- Demonstrate success in driving process improvement across the services business.

- Be able to exhibit excellent analytical, communication, and collaboration skills, with a keen focus on results, initiative, and an entrepreneurial mindset.

- Show ability to drive service excellence: project success driving cross-business / functional teams

- Demonstrate leadership, coaching, and team-building skills.

- Have excellent verbal and written communication skills, including formal presentations.

- Be fluent in English and Italian or French

**Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

**Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities

- Comprehensive private medical care options

- Safety net of life insurance and disability programs

- Tailored financial programs

- Additional elected or voluntary benefits

**About Us**:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forwar