European Customer Care Specialist Montà

European Customer Care Specialist
Montà
Piemonte, Montà

Your Mission

Contribute to customer's satisfaction timely managing complaints and inquires coming from the market, in accordance with the procedures, providing customer support for solving the product's issue and serving as a technical-scientific reference for internal-external interlocutors.

**Main Responsibilities

Your Contributions

**Qualifications Experience Personal Strengths Mobility

You

Education

Master's Degree

Specialization

University degree or certificate in healthcare-related field required

Experience

Previous experience with IVD Customer Care, Product Support and/or Service desired but not exclusive.

Proven track records in a similar position, supported by management and customer references if available.

Successful engagement with customers, specifically key stakeholders and lab staff if any.

IVD Products and industry knowledge (preferred).

Experience and process skills of the business functions service delivery (preferred).

Technical Competencies

In Vitro Diagnostic technical experience (not only in a Customer Care role but also in a Quality Control role, Application Specialist role or similar) within a Life Science company is desired.

A working knowledge of Microbiology/Virology is a plus.

Excellent experience in use of analytical tools and software.

Working knowledge of MS Office.

Languages

Proficiency in written and verbal English required, bilingual English/Spanish/French or German skills preferred

Travel Availability

yes

Relocation Availability

Saluggia's Office based and Remote working availability.

Training Required

DiaSorin will provide appropriate training for the position in order to let the resource be able to handle the role in compliance

**Benefits

We Offer You

As for company Policy