Event Sales Coordinator Lazio

Event Sales Coordinator
Roma
Lazio, Lazio

Job Number** 24086188

**Job Category** Sales & Marketing

**Location** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?

** N

**Relocation?

** N

**Position Type** Non-Management

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS

**Policies and Procedures**:

- Maintain confidentiality of proprietary materials and information.

- Protect the privacy and security of guests and coworkers.

- Follow company and department policies and procedures.

- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

- Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**:

- Address guests' service needs in a professional, positive, and timely manner.

- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

- Thank guests with genuine appreciation and provide a fond farewell.

- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

- Speak to guests and co-workers using clear, appropriate and professional language.

**Communication**:

- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

- Prepare and review written documents (e. g. , daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

- Talk with and listen to other employees to effectively exchange information

**Working with Others**:

- Support all co-workers and treat them with dignity and respect.

- Develop and maintain positive and productive working relationships with other employees and departments.

- Partner with and assist others to promote an environment of teamwork and achieve common goals

**Sales**:

- Process management from the group/event request receipt until the execution of the contract and receipt of initial deposit

- Qualify RFPs

- Manage RFPs received via group enquiries websites such as Starcite, Cvent, HPN (and similar) and update these systems in a timely manner according to Company policy

- Control of availability of rooms and meetings spaces

- Bid proposal and reservation management, timely Clients follow up

- Effective Negotiation skill using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott

- Site Inspections

- Contract preparation and execution

- Deposits schedule

**Data Management

- Accurately insert all Groups/Events Opportunities in Opera S&C, and keep the business blocks/forecasts updated in real time

- Create applicable rate code and market codes

- Produce requested reports upon request

- Ensure Opera and One Source systems are kept clean, balanced and efficient

- According to Rev Mgr indications, ensure all Groups/Events Opportunities are analyzed through Marriott systems

**Revenue Management

- Set applicable rates to various RFP according to strategy received

- Promote Upselling in each occasion

- Support Active Sales team, Event Sales Team and Event Operations Team to reach common goals

- Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. _