Executive Assistant To Gm Firenze

Executive Assistant To Gm
Firenze
Toscana, Firenze

Job Description As a super detailed and organized individual, the Executive Assistant is responsible for providing first-level support, assisting in daily office needs, and managing the property's general administrative activities.

Provide comprehensive administrative support to the General Manager, including calendar management, scheduling meetings, and coordinating appointments.

Prepare and organize documents, reports, presentations, and other materials for meetings, events, and communications.

Respond to emails, phone calls, and correspondence on behalf of the GM, prioritizing and forwarding items as needed.

Act as a liaison between the GM and other departments, staff, guests, and external partners.

Schedule and organize internal and external meetings, ensuring all necessary materials are prepared and meeting spaces are reserved.

Attend meetings as needed, taking notes and following up on action items and next steps.

Prepare agendas, meeting minutes, and distribute them to all relevant parties.

Assist with the planning, coordination, and execution of various projects, including special events, promotions, and operational improvements.

Track deadlines and milestones for ongoing projects, ensuring timely completion and providing updates to the GM.

Support GM in managing daily tasks and activities, including travel arrangements, correspondence, and special assignments.

Act as a point of contact for VIP guests, high-profile visitors, and important stakeholders.

Handle sensitive and confidential information related to guest needs and issues.

Ensure a high level of professionalism when interacting with guests and clients, delivering exceptional customer service in line with the hotel's standards.

Help manage and coordinate the GM's involvement in hotel operations, ensuring communication between departments is seamless.

Support GM in overseeing hotel activities, ensuring alignment with company goals, and assisting with follow-up on operational matters.

Assist in gathering and analyzing key performance indicators (KPIs) to support decision-making processes.

Maintain organized records of meetings, communications, and administrative tasks.

Prepare and submit various reports, ensuring they are completed accurately and on time.

Track and monitor the GM's calendar and tasks, ensuring all deadlines are met.

Handle sensitive and confidential matters with discretion and professionalism.

Ensure all information related to hotel operations, business strategy, and staff issues is kept private.

Ensure smooth operation of the GM's office, including managing office supplies, maintaining files, and ensuring the office is organized.

Coordinate with other departments to ensure efficient office and hotel operations.

Manage and prioritize the GM's correspondence, including letters, emails, and phone calls.

Qualifications Minimum of 3-5 years of experience as an Executive Assistant, Administrative Assistant, or in a similar support role, preferably within the hospitality industry.

Strong understanding of hotel operations and industry-specific processes is a plus.

Experience in managing high-level, executive-level administrative tasks and confidential information.

Excellent organizational and multitasking skills, with the ability to prioritize and manage time effectively.

Exceptional verbal and written communication skills Attention to detail, problem-solving abilities, and ability to work independently Strong interpersonal skills and the ability to interact professionally with executives, team members, and guests.

Discreet, trustworthy, and capable of maintaining confidentiality.

Proactive, resourceful, and able to anticipate the needs of the GM.

Able to thrive in a fast-paced environment Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs.

While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.

With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Please visit aubergeresorts.com to learn more about our Collection.

Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.