Executive Floor Supervisor Lazio

Executive Floor Supervisor
Roma
Lazio, Lazio

Company Description Pullman Bangkok King Power is a lifestyle hotel in the heart of the city where travelers can experience a true 'resort in the city', inspired by Pullman's unique 'Bleisure' concept, a space in which business and leisure blend seamlessly together.

Pullman Bangkok King Power features 354 rooms and suites. Each offers a modern and sophisticated ambiance with contemporary facilities to always keep you connected. Moreover, guests can experience award-winning and cutting-edge bars and restaurants throughout the hotel as well as relax and unwind in Bangkok's largest infinity pool or revitalize at the Le Spa with an indulgent treatment.

Job Description Supervise Executive Lounge associates to ensure all hotel policies, procedures, regulations and standards are followed.

Ensure that Reception and F&B operations run smoothly and in a professional manner at all times.

Perform all front desk related responsibilities and duties when assigned or required.

Assume leadership in the absence of Executive Lounge Assistant Manager and Executive Lounge Manager.

Provide personalized service and information for VIP and Executive Floor's guests with high attention.

Resolve guest complaints within scope of authority; otherwise refer the matter to management.

Responsible for the service during breakfast and Happy hours at the Lounge.

Contribute to VIP & Executive Floor's guests satisfaction at all times by providing high quality services throughout their stay.

Prepare the concerning guest correspondence to ensure cashiering is correct upon guest departure.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.

Qualifications Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential.

Previous experience in F&B restaurant operations is preferred.

Strong organization and deadline management skills.

Strong communication skills; ability to work independently and as a team player.

Ability to work under pressure.

Bachelor's degree or High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles.

Good command of the national language and English.

Working knowledge of MICROS, OPERA, Guestware, Microsoft Office, FCS or telephone software and other related operating systems.

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