Executive Housekeeper - Splendido, A Belmond Hotel Uri

Executive Housekeeper - Splendido, A Belmond Hotel
Uri
Sardegna, Uri

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino.

Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.

Become part of a caring team of professionals striving for excellence.

At Belmond we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for a Executive Housekeeper to manage our Housekeeping operations.

He/She will Report to the Director of Rooms.

**What You'll Do**:Housekeeping Operations Supervision**:

- Supervise housekeeping operations in all areas of Hotel Splendido.

- Ensure the hotel maintains the highest standards of cleanliness, hygiene, and aesthetic appeal.

**Personnel Management and Training**:

- Train and manage housekeeping staff to ensure they provide top-level services while adhering to company policies.

- Conduct regular performance evaluations of staff and provide constructive feedback to support their professional development.

- Develop and implement training programs for new hires as well as ongoing training for existing staff.

**Standard Operating Procedures (SOP)**:

- Establish and enforce standard operating procedures (SOPs) for cleaning and maintenance tasks to ensure consistency across all areas of the hotel.

- Monitor daily operations to ensure all housekeeping activities are carried out efficiently and promptly.

**Maintenance of Hotel Areas**:

- Ensure guest rooms, public areas, back-of-house areas, and grounds are maintained according to established cleanliness and quality standards.

- Coordinate with other departments such as maintenance, front office, and laundry services to ensure seamless operation.

**Budget and Inventory Management**:

- Prepare annual budgets for the housekeeping department in collaboration with financial managers.

- Manage inventory levels of cleaning supplies, linens, uniforms, equipment, etc. , ensuring adequate stock while controlling costs.

- Negotiate contracts with vendors to secure quality products at favorable pricing.

**Quality Assurance and Complaint Resolution**:

- Implement quality assurance measures to regularly inspect facilities for cleanliness and maintenance issues.

- Address any guest complaints regarding housekeeping service promptly and efficiently.

**Updates and Innovation**:

- Stay updated on the latest trends in cleaning technology and sustainability practices to continually improve service delivery.

- Promote environmentally friendly cleaning practices throughout all operations under supervision.

**Compliance and Safety**:

- Ensure compliance with all local laws regarding health and safety in hospitality settings.

- Develop risk assessment strategies for housekeeping tasks to minimize accidents or injuries among staff members.

**Communication and Reporting**:

- Maintain clear communication channels between the housekeeping department and upper management.

- Provide regular reports on key performance indicators (KPIs), challenges faced, solutions implemented, and suggestions for operational improvements.

**Requirements**:

**Who You Are**:

- Extensive experience in luxury hotel housekeeping management.

- Bachelor's degree in Hotel Management or a relevant field preferred.

- Demonstrated leadership skills with a track record of developing high-performing teams.

- Strong organizational skills with an ability to multitask efficiently in a fast-paced environment.

- Excellent communication skills both verbal and written.

- Proficient in English and Italian.

- Solid experience and knowledge of Leading Quality Assurance (LQA) standards

**Benefits**:

**What You'll Gain**:

At Splendido, we don't just offer jobs; we create pathways for growth.

We believe in nurturing talent and providing opportunities for long-term development.

As a **Executive Housekepeer**, you'll have the chance to grow your career, shaping the future of hospitality.

- Competitive compensation with a annual contract, according to C. C. N. L.

Settore Turismo - Level 1, Executive Housekeeper.

- Exclusive benefits, such as accommodation, transportation support and delicious meals provided by our staff canteen.

- Access to **Discovering Belmond**, allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.

- The chance to work in an environment that values **diversity, inclusiveness**, and **sustainability**, all while preserving the heritage and craft that define Belmond.

- Incentive based on quality goals

**About Belmond**:

- Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties.

Our legacy is built on authenticity, craftsmanship, and the desire to create