Experience Manager Firenze

Experience Manager
Firenze
Toscana, Firenze

Company Description

Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century. Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school's principal's office. Surrounded by old growth cyprus and soaring oak trees, the resort's grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure - and leave utterly enchanted.

The on-site Experience Manager is a key role in developing and carrying out unique experiences for guests and team members alike. Experiences will be aligned with the 'Soul of the Place' which is the unique identity and personality of each Auberge property.

- Lead the development of curating all experiences and a monthly calendar of activities for the property

- Planning, project managing, and collaborating with inter-departmental teams and executing special moments and weekly activities, events, classes, and programs that allow guests and members to experience the property's values and create lasting memories

- Assist in the development of daily rituals that bring the resort's spirit alive for its guests and the local community

- Working alongside the Marketing and Operations teams to project manage the strategic seasonal programs and partnerships that will bring the property to life

- Support the curation of design elements throughout the resort. Activating guest spaces and events throughout the property in an intentional and relevant way

- Establish relationships with local partners and vendors to enhance our unique brand story.

- Participate in training programs and facilitate special touches that inspire the team and highlight our Soul of the Place.

- Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities.

- Create processes to further deepen being experience-led at the property level and at the Auberge Resorts Collection brand.

- Curate and deliver the highest quality member experience for a diverse community. Oversee all member programming, events and activations.

- Maintain confidentiality and security of specified resort information, member information, correspondence, reports and files

**Qualifications

- Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries.

- Minimum of 2 years of demonstrated experience with developing and executing personalized experiences including coordinating events, activities, and programming.

- Demonstrated entrepreneurial approach combined with a positive and curious demeanor.

- Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions.

- Ability to work a flexible schedule, including weekends and holidays, according to department needs.

- A discerning eye for design, style and unique experiences

- Italian and English lanaguge skills

**Additional Information

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.