Expert Solution Engineer - Italy Milano

Expert Solution Engineer - Italy
Milano
Lombardia, Milano

As a key partner in the digitalisation of commerce, PrestaShop aims to become the reference commerce platform for the growth of businesses around the world, by building on its values: audacity, proximity, tenacity and engagement.

With nearly 300, 000 sites already using its software across the globe, PrestaShop is the leading open-source ecommerce solution in Europe and Latin America.

Thanks to PrestaShop Edition, its offer for merchants who need a ready-to-use ecommerce solution, PrestaShop Essentials, its suite of modules that offers worldwide secure payment, eased installment payment, performance analysis and web marketing solutions and PrestaShop Platform, its hosting offer, PrestaShop allows companies to easily deploy their business on a larger scale.

In 2021, PrestaShop sites generated more than 24 billion euros in online sales. PrestaShop is part of MBE Worldwide , a leading global ecommerce and logistics platform for businesses.

Indirect channel Team are looking for their next Expert Solution Engineer in Italy.

The Expert Solution Engineer's mission is to provide the regional developer's community with the right tech/product knowledge and support to make PS become their platform of choice.

Here is an overview of your responsibilities: Engage the regional developer's community along the Expert conversion funnel through:

- Expert Support : For the top tier (platinum and gold) Experts, provide direct support for specific project developments, demos with high potential merchants, integrations, marketplace submissions, bug fixes and development of new features incentivising also the contribution to the open source project. Conduct regular (once a quarter at least) one to ones with Expert CTOs.

- Developers certification : in cooperation with the other regional TAMs and the responsible of the Academy, define the content and the certification levels and develop the localised version of the exam for the specific region.

- Academy (online on demand) : in cooperation with the other regional TAMs and the responsible of the Academy, define the syllabus of the on demand training and record the localised version for the specific region.

- Training (live online or in person) : in cooperation with the other regional TAMs and the responsible of the Academy, define the syllabus and develop the localised teaching materials to perform live trainings for current and prospect experts including MBE centers willing to train their personnel.

- Live events : Live webinars and public speeches about tech/product updates, specific features and integration, to promote PrestaShop as solution, the Academy, the expert program in general and the open source project.

- Oversee the Expert Platform (my expert space) performance , collect and process support tickets acting as a liaison with the delivery squads.

Recognize yourself in this description? Your profile is interesting for us :) PrestaShop 1. 7 knowledge is a Must

Minimum 3 years of experience in developing PrestaShop online stores as part of an agency or as a freelance developer

Excellent written and verbal communication skills

Ability to translate complex technical information into concepts understandable by non technical people

Ability to speak in public, to groups, or via electronic media

Very curious about the e-commerce, web and open-source universe

Have a great capacity for analysis, understanding, and problem solving.

Able to adapt quickly. Very organised, rigorous and autonomous;

You are comfortable writing in English (we mean it!) and Italian

Knowledge in LAMP stack and Symfony, Javascript, SQL required

Being part of the PrestaCrew means joining a team composed of very different profiles, experiences and nationalities. Commitment to the PrestaShop community, boldness and inclusiveness are part of the values we carry and defend on a daily basis.

Working at PrestaShop means shaping the e-commerce of tomorrow!

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