Facilities Coordinator Milano

Facilities Coordinator
Milano
Lombardia, Milano

JLL supports the Whole You, personally and professionally.

Facilities Coordinator

Work Dynamics - Piotello, Italy

This position will assist the Facilities Management team in the delivery of the day-to-day facility operations, services, and maintenance activities at the site. The position ensures client's assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment.

The position will report to a Regional Facilities Manager.

**Responsibilities**:

Provide support for guests, visitors and employees at client's location

Assist with receiving and dispatching of work requests to technical staff, vendors or other service providers.

Resolve problems associated with all building services including: janitorial, food service, coffee services, vending, badging, conference rooms, desks as well as interior furnishings, fixtures and equipment.

Conducts site walkthroughs to perform visual inspections of common areas and client's spaces, to ensure lights, ceiling tiles, plumbing, etc are all in working order and submit vendors' WO's for quotes and schedules. Submit/escalate observations as appropriated.

Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within client's environment with mínimal disruption, as needed.

Coordinate facility mailroom function such as processing all incoming & outgoing mail and parcels.

Act as liaison to JLL team and other accounts team members.

Work with team members to identify and respond to any financial or budgeting related issues.

Provide support for meetings and conference room reservations and rooms set-up, as needed, and directed.

Assist with the coordination and scheduling of maintenance activities.

Assist management and staff with operational reporting, budgeting, financial systems, purchasing as needed.

Regularly monitor Corrigo throughout the day and manage client WO's

Understand the FM scope and in consultation with the Regional Facilities Manager - develop specific processes & procedures to reduce cost & improve client satisfaction

Accomplish Key Performance Indicators as per the Master Service Agreement

Promote Safety First attitude. Assist the JLL EH&S Manager with ensuring adherence to JLL Health and safety procedures.

Promote "One JLL" approach

Other duties as assigned.

What you need

**Business Continuity**: Business continuity and site coverage plans established for agreed locations.

**Response time compared to service request**: Measured from the time service request is created to when the first contact is made with the customer. Also known as mean time to respond.

Preventative Maintenance Compliance

**Work Order Customer Satisfaction**: Monitor overall Client Satisfaction on service requests as measured by satisfaction survey results. Contact all customers who have submitted unfavourable results directly for resolution or lessons learned discussion.

Strict adherence to EH&S policies

Mitigate Risk/Critical Site Disruptions

Meet or exceed all Account KPI's

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102, 000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.