F&B Supervisor Arezzo

F&B Supervisor
Arezzo
Toscana, Arezzo

About Villa La Massa

Sitting on the banks of the Arno river, in the heart of the Chianti wine region, Villa La Massa is located a few kilometers from Florence's city center.

Built in the 13th century as an enchanting country house for an aristocratic Florentine family, it was owned by European aristocrats until 1948, before it was transformed into a luxury hotel.

Villa La Massa welcomes today 51 rooms and three private residences, each distinct and uniquely designed; an elegant restaurant, Il Verrocchio, with its magnificent terrace overlooking the Arno river, L'Oliveto Bistrot, with a more informal atmosphere and the Medicean Bar, with its 19th-century frescos, a Spa and a curated selection of activities and experiences to embrace the quintessence of Tuscany lifestyle.

Position Summary

As an F&B Supervisor you will be supporting the day-to-day operations of our restaurant to achieve service excellence and profitability.

**Job Description**:

- Drive service quality and outlet efficiency following service standards and departmental policies and procedures

- Foster a culture of growth, development and performance to ensure engagement, high morale and service excellence

- Nurture the relationship with all guests acknowledging and showing an authentic interest in preferences to ensure a personalized approach to interactions, suggestions and enquires

- Take an active involvement in department's training needs and activities

- Address and handle guests' complaints with empathy and understanding and ensure a timely resolution

- Establish and maintain efficient internal communication and coordination with all relevant departments to ensure the highest level of service, optimum work and productivity

- Use the property systems to track communications, requests and complaints

Job Requirements

- Minimum 3-4 years' relevant experience in luxury hotels or restaurant industry in a similar role

- High standards of professional manner with exceptional communication and organization skills

- Strong written and spoken Italian and English

- Knowledge of Open Table, Micros and departmental standards (LQA, Forbes)

- Legal right to work in Italy

Our Benefits for You

- Canteen service by Villa La Massa culinary team

- Uniform and laundry service

- Accommodation in our employee quarters (for residents outside the province of Florence)

- Employee rates in Villa d'Este Group Hotels, Gift Shop and F&B and Spa experiences

- Learning and development opportunities

- Employee engagement and recognition events and activities