Field Applications Engineer, Europe Milano

Field Applications Engineer, Europe
Milano
Lombardia, Milano

Primary Duties & Responsibilities Provide application, test, and quality support for major customers for Coherent optical networking products, primarily optical transceivers/transponders.

This includes troubleshooting technical issues, engaging with customers and answering technical questions, and making modifications to products in the field as needed.

Support customer qualifications of Coherent products.

Emphasis on handling issues associated with meeting customer performance and reliability requirements.

Analyze customer specifications and establish gap analyses Provide customer system design feedback to marketing and engineering Provide occasional technical and customer support at trade shows as needed Work as a team member with Sales other FAEs worldwide Some travel may be required as global conditions permit Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Education & Experience University graduate – degree in engineering/sciences preferred Minimum of 2 years in the communications industry with working experience in technical positions Customer-facing experience a plus Problem solving skills related to electronic/electrical, mechanical, and/or photonics products.

Experience with optical networking equipment including transceivers a plus.

Skills Good communication skills, command of the verbal and written English language Computer literate education and experience w/ Microsoft products, Oracle, Salesforce Can work independently and within a team environment #J-18808-Ljbffr