Field Applications Engineer, Europe Milano

Field Applications Engineer, Europe
Milano
Lombardia, Milano

Primary Duties & ResponsibilitiesProvide application, test, and quality support for major customers for Coherent optical networking products, primarily optical transceivers/transponders.

This includes troubleshooting technical issues, engaging with customers and answering technical questions, and making modifications to products in the field as needed. Support customer qualifications of Coherent products.

Emphasis on handling issues associated with meeting customer performance and reliability requirements. Analyze customer specifications and establish gap analysesProvide customer system design feedback to marketing and engineeringProvide occasional technical and customer support at trade shows as neededWork as a team member with Sales other FAEs worldwideSome travel may be required as global conditions permitDepending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. Education & ExperienceUniversity graduate – degree in engineering/sciences preferredMinimum of 2 years in the communications industry with working experience in technical positionsCustomer-facing experience a plusProblem solving skills related to electronic/electrical, mechanical, and/or photonics products.

Experience with optical networking equipment including transceivers a plus. SkillsGood communication skills, command of the verbal and written English languageComputer literate education and experience w/ Microsoft products, Oracle, SalesforceCan work independently and within a team environment #J-18808-Ljbffr