Field Engineer
Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime, and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3, 000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.
Why Imagine?
Imagine is reinforcing his position in the Broadcast and Channels TV industries with the latest technologies. The company, which has been operating for more than 20 years in the market, continues to develop experience and solutions. Imagine is a partner of big worldwide TV groups (>100 channels) and a partner of local and innovative single Channel TV. Imagine offers the possibility to discover traditional TV and the latest Broadcast technologies in different contexts around the world.
A Bit About The Role
Installation & support of Imagine solutions:
Automation/Video Servers, Channel in the box, MAM, Graphics, Gateways solutionsSetup with traditional SDI and new solutions 2110, 2022/6, TS, HDR, JpegXS, dockers, hybrid systemGet in touch with product lines and R&D to improve solutions and answer customer needs
Support on large and innovative projects during implementation & continuing support during live migration
Travel to different countries to support & manage key customers based in West Europe and Africa
Support sales for any potential future opportunities
Deliver on-site and remote services
The role is based in West Europe, there are offices in London and in Paris. Possibility to work remotely.
Technical Commissioning and Training:
Provide on-site installation of equipment and secure its operationDeliver basic operation and maintenance training to customersTechnical Product Support:
Resolve customer product/System issues following defined support processesArrange for module exchange or repair of customer productAbout You
Engineering or Bachelor's degree
Good Communication Skills (Written and spoken English)
Experience with Broadcast & Playout Technologies (ideally minimum 5 Years)
What does our team say?
"Working in Professional Services has made me see the result of improving quality for Customer satisfaction which in turn benefits Imagine as a company as well as customers. Working at Imagine has allowed me to implement changes to processes and see how I can make a real impact in my role. The atmosphere is friendly where teams collaborate and work well together. "
The team is collaborative, shared experience over the world, and supports each other.
Celebrating difference, together stronger
At Imagine Communications, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our customers, our employees, our products, and our communities. We are committed to providing an environment of mutual respect. Imagine Communications is proud to be an equal opportunity workplace and is an affirmative action employer.
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