Field Engineering Specialist (Client Management) Bardi

Field Engineering Specialist (Client Management)
Bardi
Emilia Romagna, Bardi

How we are**:

At Caracol, we're not just changing the game: we're redefining the rules of the manufacturing world and expanding the boundaries of what's possible.

Since our foundation in Milan, Italy, in 2017, we've been on a mission to revolutionize **Large Format Additive Manufacturing (LFAM)**.

By pioneering cutting-edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries.

Our solutions combine **advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software**, enabling high-performance, large-scale production with unmatched efficiency and sustainability.

Central to our innovation are our flagship platforms**:Heron AM**, for 3D printing of large-scale composite parts and **Vipra AM**, to produce large-scale metal components.

With Europe's largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.

Join Caracol and be part of a diverse, talented team **pushing the boundaries of additive manufacturing** and **shaping a more sustainable future**!

- BUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURING_

**Who we are looking for**:

As a Field Engineering Specialist, you will play a crucial role in ensuring our products and services are seamlessly integrated into client operations.

Your responsibilities will include addressing technical inquiries, resolving issues promptly, and collaborating with clients to achieve successful outcomes.

You will also support project planning and provide training and support to both clients and internal teams.

Few examples of responsibilities:

- **Client Management**: Manage technical requests to ensure successful product and service implementation.

- **Technical Support**: Provide training and assistance to clients and internal teams.

- **Issue Resolution**: Troubleshoot and resolve technical issues, creating documentation as needed.

- **On-Site Support**: Offer occasional on-field support during installations.

**Ideal Background**:

- Diploma or Degree in Mechanical/Mechatronic Engineering or a related field

- 3 years of experience in Field Engineering with a strong client management approach

- MS Office proficiency (PowerPoint, Excel)

- Excellent interpersonal and communication skills

- Ability to work in a team

- Strong problem-solving skills

- High proficiency in English and Italian (at least B2/C1)

**What we offer**:

- Competitive salary

- Opportunity for career advancement

- Friendly, international and innovative work environment

- Continuous learning and development opportunities

Caracol is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent