Field Operation Specialist Uri

Field Operation Specialist
Uri
Sardegna, Uri

MAKE THE DIFFERENCE!

THINK CUSTOMER FIRST!

EXPERIMENT!

CARE!

BE OPEN!

Do you want to make a difference?

Our goal is to always put customers and people first!

Our challenge is to experiment and innovate, being open to change and diversity.

These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth.

If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling.

Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position We are currently seeking a Field Operation Specialist to join our After Sales & Services Dept.

at CAREL HQs in Brugine (Padova).

Role Goal Guaranteeing the capability of CAREL organization of providing a high quality and effective support to the defined geographical operations in Field area.

Reports to Field Operations Manager.

Main Responsibilities & Activities Perform the activities of first level of escalation from customers. Ensure accuracy and precision in customer care with KPIs focusing on speediness and satisfaction levels. Utilize tools, software, methods, and workflows to simplify customer contact and problem resolution, aligning with the Sales Area Manager. Escalate to the second level of analysis of a TT if necessary. Manage expenses related to customer requests, ensuring responsibility for warranties and payments of external technical assistance. Involve customers in new service offerings that are of a certain value or complexity. Analyze data from process-monitoring tools (e. g. , "TT Helpdesk system" or "Contact Center" system) to provide summarized and valuable information to the Area Manager of the Sales department. Requirements Must Have At least 3 years of experience in a similar role. High school degree. Share the value of the Carel Culture Code!Preferred Experience in mid-large sized companies with a focus on services. University degree is preferred. What we offer Work-life balance: remote working and flexitime. On-boarding program and continuing training. Company welfare: company canteen, life insurance, welfare platform, company bonus, contributions to school expenses. Carel BoostCamp, a three-year training course for new hires under the age of 30, aimed at developing transversal skills, such as project management, cross-cultural communication, and problem solving. MAKE THE DIFFERENCE…ANYWAY: this position isn't right for you?

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