Field Operation Specialist Ne

Field Operation Specialist
Ne
Liguria, Ne

MAKE THE DIFFERENCE!

THINK CUSTOMER FIRST!

EXPERIMENT!

CARE!

BE OPEN!Do you want to make a difference?

Our goal is to always put customers and people first!

Our challenge is to experiment and innovate, being open to change and diversity.

These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth.

If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling.

Our products guarantee high performance, are energy efficient and environmentally sustainable. PositionWe are currently seeking a Field Operation Specialist to join our After Sales & Services Dept.

at CAREL HQs in Brugine (Padova). Role GoalGuaranteeing the capability of CAREL organization of providing a high quality and effective support to the defined geographical operations in Field area.

Reports to Field Operations Manager. Main Responsibilities & ActivitiesHe/She performs the activities of first level of escalation from customers. He/She will take care about:accuracy and precision of care of customers having as KPI the speediness and level of satisfaction of such a kind of service;tools, software, methods and way to work to simplify the contact with the customers and the resolutions of their problems and the alignment with the Sales Area Manager;escalate if necessary to the second level of analysis of a TT;manage a certain level of expenses on main customers' requests having responsibility of the warranties and payments of external technical assistances;Involve customers in new services offering it under a certain level of value or complexity;He/She analyzes data from process-monitoring tools (as the "TT Helpdesk system" or "Contact Center" system), in order to provide summarized (e. g.

Pareto analysis) and valuable information to the Area Manager of the Sales dept. RequirementsMust HaveAt least 3 years experience in similar roleGood English proficiencyHigh school degreeShare the value of Carel Culture Code!PreferredExperience in mid-large sized companies, with focus on servicesUniversity degree is preferredWhat we offerWork-life balance: remote working and flexitimeOn-boarding program and continuing trainingCompany welfare: company canteen, life insurance, welfare platform, company bonus, contributions to school expensesCarel BoostCamp, a three-year training course for new hires under the age of 30, aimed at developing transversal skills, such as project management, cross cultural communication and problem solvingMAKE THE DIFFERENCE…ANYWAY: this position isn't right for you?

Check out our other job opportunities: https://www.carel.com/open-positionsACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUEAt Carel we are actively committed to achieving our sustainability objectives, outlined in our "Driven by the Future - Sustainability in Action" plan, available for reference at: https://www.carel.com/carel-and-sustainability.

Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact. Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination.

In line with these objectives and values, all applications received will be given due considerationand will be exclusively valued based on competences, experiences, motivation and values alignment. This job post addresses both female and male candidates (see D. Lgs.

n. 198/2006 & ss. mm. ii and D. Lgs.

215-216/2003).

Candidates are invited to read the privacy statement (see artt.

13 e 14 del Reg.

EU 679/2016) at the following link: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Information_Candidates. pdf