Field Service Engineer – Chromatography & Mass Spectrometry (Sicily) PALERMO

Field Service Engineer – Chromatography & Mass Spectrometry (Sicily)
Palermo
Sicilia, PALERMO

Field Service Engineer – Chromatography & Mass Spectrometry (Sicily) Apply locations Italy - Sicily - Palermo time type Full time posted on Posted 3 Days Ago job requisition id 4030788 Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions coupled with mass spectrometry (GC/GC-MS, LC/LC-MS, HPLC…). Your main responsibilities will be: Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities. Contact customers in a timely manner and schedule service efficiently. Connect with manager and sales team to understand and meet customer needs and expectations. Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures. Complete administrative paperwork and computer reports promptly and accurately. Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Address customer requests for service and communicate proactively before, during and after service. For this role, you will be working remotely combined with travel to customer sites in Sicily and in the South of Italy (a company car will be available to you). Qualifications We are looking for an individual with the following background: University degree in a Chemistry field (Analytical Chemistry, Biochemistry, Biotechnology, etc…) or similar. Hands-on experience with chromatography solutions (GC/GC-MS, LC/LC-MS, HPLC) , either as an end-user OR in a similar technical support role. Full proficiency in Italian and good level of English. A valid driving license. On a personal level, you are proactive , outgoing and customer oriented. You enjoy working both autonomously and as part of a team , to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners. What we offer: Permanent Contract. Outstanding company culture. Career development opportunities. Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance. A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities. We will make sure you get all the training and development opportunities you need to become the best in your field. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support J-18808-Ljbffr