Field Service Engineer (12 Months Fixed Term) Nola

Field Service Engineer (12 Months Fixed Term)
Nola
Campania, Nola

About Nomad Digital Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry.

Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment systems.

Nomad also provides remote online condition-based monitoring and maintenance solutions for optimising fleet management, operational performance and improving fuel economy.

When you join Nomad Digital, you will join a forward-thinking, fast-growing, fun environment with access to some of the very latest technology in its field.

You will work with experts who innovate collaboratively, creating an environment of teamwork and trustworthiness.

OverviewNomad Digital has an exciting opportunity for a 12 month fixed-term Field Service Engineer to come and join our Operations & Maintenance team in Nola, Italy.

As part of this role, you will be responsible for responding to electronic tickets and attending relevant vehicles to resolve hardware and software issues with our mobile network infrastructure.

Field Engineers must develop working relationships with many manufacturers and Rail/Bus operators in order to be effective.

Work Location: Office based, Nola (50-60% field based)

Essential Duties and ResponsibilitiesInvestigate and repair on-train/bus network infrastructure including router, cellular modems, and access pointsOnsite troubleshooting and Root Cause analysisKeep tickets up-to-date with timely updates regarding work performed or new problems discoveredMaintain work schedule around vehicle availability, supervised by Lead Field Service EngineerMaintain spare parts inventory and request replenishment when necessaryEnsure that priority work is being undertakenAssist Project Managers in completing project tasks such as upgrades, testing, commissioning, and installationsRole RequirementsNetwork equipment installation and maintenance – EssentialPassenger / Freight rail experience – Preferred or Transportation experienceExperience supporting Wi-Fi and Cellular systems - PreferredWork within an electronic ticket system – EssentialGood in-person, phone, and email communication skills - EssentialMicrosoft Office – EssentialBasic knowledge of LINUX/UNIX systems – EssentialScripting within LINUX/UNIX - PreferredExperience with data cabling and various interfaces - EssentialAble to terminate and repair ethernet cables - EssentialKey Behavioural CompetenciesAttention to detailAbility to work flexibly, occasional evenings and night workAbility to work well in pressurized situationsExcellent Customer ServiceAbility to work to set deadlinesExcellent Verbal and Written Communication skillsAbility to think proactively in a fast-paced environmentPositive 'can do' attitudeOur CommitmentNomad Digital is committed to being an inclusive and diverse employer, as well as providing equal opportunities in employment and freedom from unlawful discrimination on the grounds of age, race, ethnic or national origin, sex, pregnancy and maternity, marital or civil partnership status, sexual orientation, gender reassignment, disability, religion or beliefs. We encourage and welcome all job applicants, especially those from diverse backgrounds and ensure everyone is treated equally and without discrimination. Where possible we are happy to consider flexible working arrangements or appropriate reasonable adjustments on request.

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