Field Service Engineer 2 Catania

Field Service Engineer 2
Catania
Sicilia, Catania

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible. Date: Feb 20, 2025 Location: Remote, IT Worker Category: On-site The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The Impact You'll Make As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. What You'll Do Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. Maintain records and reports to coordinate activities between Lam and the customer. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. Transparently discuss opportunities and challenges with customers to increase trust. Update customers on the status of Lam tools as needed. Who We're Looking For Minimum Qualifications: Bachelor's degree in Electronics, Engineering, or related field with 2 years of experience; or an advanced degree without experience; or equivalent work experience. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Italian is a requirement. A good level of English is needed. Able to work in a clean room environment while wearing personal protective safety equipment or cleanroom suit. Frequently position oneself (e. g. , bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, with flexibility to work a variety of shifts including compressed and alternative workweeks, including overtime and on-call if needed. Preferred Qualifications Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Experience in installation, maintenance, repair, and troubleshooting of semiconductor capital equipment is a plus. Communication skills, both written and verbal, in English. Foundational analytical and problem-solving skills. Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices, and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. J-18808-Ljbffr