Field Service Engineer Bardi

Field Service Engineer
Bardi
Emilia Romagna, Bardi

Description For the Business Unit Grid Integration, we are looking for a Field Service Engineer who will focus on executing service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines.

Responsibilities: Perform service tasks, identify technical problems, and analyze through remote or on-site activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc. );Contribute to customer satisfaction by executing service work according to customer order and expectation;Create and maintain a good relationship with customers and understand their needs; identify new sales opportunities and communicate them internally;Coordinate, prepare, and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities;Prepare all documents and reports to be signed by the customer representative; report work done in a timely manner and follow up when needed;Proactively identify potential equipment failures and request proactive corrective actions;Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;Proactively identify suggestions for product and quality improvement and communicate them further within the Hitachi Energy organization;Provide recommendations to management to improve operations and customer service;Apply safety rules and safe practices as well as environmental responsibilities;Report unsafe practices and incidents;Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Electrotechnical diploma;At least 3 years of experience in the role and with high tension equipment;Good knowledge of the English language;Good knowledge of the Italian language;Willingness to travel (Italy);Ability to work in a team.

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