Field Service Engineer Lodi

Field Service Engineer
Lodi
Lombardia, Lodi

Description General information: For our Business Unit High Voltage based in Lodi we are looking for a Field Service Engineer who will be responsible for executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines. Responsibilities: - Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc. ); - Contribute to customer satisfaction by executing Service work according to customer order and expectation; - Create and maintain a good relationship with customers and understands their needs; Identify new sales opportunities and communicates them internally; - Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities; - Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follows up when needed; Proactively identify potential equipment failures and requests proactive corrective actions; - Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future; - Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization; - Provide recommendations to management to improve operations and customer service; - Apply safety rules and safe practices as well as environmental responsibilities; Report unsafe practices and incidents; - Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business. Your background: - Electrotechnical Diploma; - At least 1 year of experience in the role and with high tension equipment; - Knowledge of English and Italian language; - Willingness to travel (90%); - Ability to work in team. J-18808-Ljbffr