Field Service Engineer Eastern Europe & Africa Bardi

Field Service Engineer Eastern Europe & Africa
Bardi
Emilia Romagna, Bardi

Experience Global and Multilingual TA and HROur goal is simple: to provide safety, peace of mind, and freedom of movement.

Smiths Detection is the global leader in the manufacture and service of detection and screening equipment and technology for aviation, ports and borders, urban security, and military applications.

Renowned for its world-class expertise, best-in-class products and services, Smiths Detection is trusted by customers across all industries to help make the world a safer place.

Our mission is to use technology to develop innovative solutions and services that protect life, safeguard society, and support the free movement of people and goods.

Job Description As Field Service Engineer, this individual must be team-oriented and flexible, actively seeking to share information and assist peers.

Possesses solid communication skills, both oral and written.

Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Cross-trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line.

Willingness to work on special projects, some of high visibility, as assigned.

Looks for common-mode problem occurrences and seeks to resolve them, both independently and with the aid of others.

Has a working knowledge of PC applications (MS Word, Excel & PowerPoint) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys), and repairs either Explosive Detection Systems (EDS), Explosive Trace Detection (ETD) equipment, or (CXS) and (CIS) Systems at customer sites.

Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed.

When not on travel, the individual will provide assistance to the Technical Support staff and conduct follow-up calls with customers to check system status.

Responsibilities Installation of EquipmentOperator TrainingCustomer Satisfaction in the fieldCorrect functioning of machines and plantsPerformance control of units under Service contractLimited decision-making authority on customer management and not merely technical activityPeriodical maintenance of X-Ray units and SD productCustomer management in case of any breakdownCustomer technical supportManagement of self-tools and spare parts boxTechnical Knowledge and Skills Willingness to travel extensively across Eastern Europe and AfricaValid passport and ability to obtain necessary visas for international travelTechnical knowledge of the productIndustrial electronic/automation technician qualification or Engineering degreeGood knowledge of PC and networkKnowledge of basic Linux, QNX, and DOS commandsGood experience on PLC and Industrial AutomationFlexibility and willingness to travel (85% to 90% of time)Problem-solving skillsTechnical knowledgeFluency in English, French, and ItalianBe enterprisingCustomer-orientedPossess excellent organizational, communication, and interpersonal skills with the ability to multitask several projects at onceExcellent customer service skills and the ability to handle stressful situationsSelf-motivated, reliable, and accountable individualPossess outstanding telephone skillsAbility to lift items up to 50 lbs.

unassisted

#J-18808-Ljbffr