Field Service Engineer Lazio & Central Italy (M/F/D) Lazio

Field Service Engineer Lazio & Central Italy (M/F/D)
Roma
Lazio, Lazio

Leica Biosystems is a cancer diagnostics company and a global leader in workflow solutions, offering the most comprehensive portfolio from biopsy to diagnosis.

Our mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture.

Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.

We are looking for a Field Service Engineer Lazio & Central Italy (m/f/d), who will be preferably based in Rome Area.

The FSE provides technical service and support in the field on Advance Staining/CH/PI equipment within Leica Biosystems (LBS), ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for LBS.

Key responsibilities: Provide installation support, maintenance, modification and/or repair on various Advanced Staining instruments. Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer's expectations. Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Company policies. Ensure the on-time and appropriate application of all published Technical Service Bulletins (TSBs) that are issued by the Business Unit recommending or mandating updates or changes to the Instruments in the field. Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue. Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner. Maintain spare parts stock within budgetary limits to maximize "Fast Time Fix" repair metrics. Control expenses to maximize the profit contribution to the company. Represent the company in a professional manner to install confidence within current and prospective customers of Company products. Qualifications: Technical High School Diploma (Mechanic, Electric, Electronic. . . ). At least 4 years of experience as a FSE in the Biomedical industry, dealing with Hospital equipment (diagnostic laboratories). Experience in Anatomy Pathology will be a plus. Good English (both written and spoken). Good IT skills (Advanced Staining equipment runs with computers and is connected to networks). Travel, Motor Vehicle Record & Physical/Environment Requirements: Willingness to travel extensively (80% of travel activity with some trainings abroad).

It would be a plus if you also possess previous experience in: Excellent organizational skills. Team player but able to work also autonomously. Works with integrity and understands compliance requirements.

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