Field Service Engineer / Technical Support Ne

Field Service Engineer / Technical Support
Ne
Liguria, Ne

At ITEX (short for IT Experts), we go beyond just connecting people with companies. We forge long-term partnerships that empower our clients to achieve their most critical projects and business goals.

With a presence across Europe, the US, Scandinavia, and the CIS regions, our expertise spans diverse markets, helping organizations succeed on a global scale.

Our success is built on three core values: individual ownership, open and honest communication, and a strong entrepreneurial spirit.

These principles drive everything we do, fostering an environment where innovation thrives, and lasting relationships are built.

Join us in shaping the future of IT and making a real impact on mission-critical projects around the world.

Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.

Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance, and support of advanced dairy technology systems on farms.

You will work directly with farmers to ensure smooth operation of Afimilk products, troubleshoot any issues, and provide training on system use.

The role requires a strong background in technical problem-solving skills and a customer-oriented approach. Experience with agricultural or dairy farming equipment is an advantage, but not required.

This is a hands-on position with frequent travel to farm locations. Afimilk offers competitive salaries, professional growth opportunities, and the chance to work with state-of-the-art technology that's transforming the dairy industry.

The successful applicant for the position of Synergy System Technical Support will be required to:

Provide Tier 2 remote and onsite technical support within the CZ Republic area and from time to time other EU locations. The position will require extensive travel. Participate in Global Support team training and seminars overseas. Responsibilities: Provide remote & onsite support according to EU support manager. Proactive monitoring on system performances (remote & onsite). Provide technical training and information updates to Afimilk dealers technicians. Cooperate with the dealers and Afimilk sales team to maximize sales opportunities. Support activity reporting in the Afimilk CRM system. Escalation to Tier 3 following the SLA defined by the HQ. Provide technical support to customers outside of North Italy when needed. Receive full responsibility for Synergy technical support within 6 months from the start of onboarding.

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