Field Service Representative Modena

Field Service Representative
Modena
Emilia Romagna, Modena

Field Service Representative page is loaded

Field Service RepresentativeApply locations Parma, Modena

Time Type: Full time

Posted on: Posted Yesterday

Job Requisition ID: R0000293175

Career Area: Product Support

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Role Definition:

Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams.

Customer service assignments include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems. Travel Requirement: Used to travel on Customer site between 75 to 80% of the time.

Generally, the assignment is for a week but it could sometimes be for 4 weeks in a row.

Responsibilities: Effective use of test equipment to diagnose and identify malfunctions.

Refer to schematics and manufacturers' specifications to resolve problems.

Mentor field service representatives and provide technical coaching to peers. Use hand tools, gauges and instruments to analyze, repair or replace faulty parts.

Utilize digital tools and systems. Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed. Perform routine installations and adjust equipment as appropriate within normal procedures. Perform commissioning services for PRU as well as new equipment. Minimum Qualifications: Degree in Engineering or equivalent experience desired.

Skills: Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Mechanical Maintenance: Knowledge of mechanical equipment and preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons. Safety: Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards. Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls. Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment. Languages: English and Italian mandatory.

Posting Dates: March 3, 2025 - March 17, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply?

Join our Talent Community.

There's more to work at Caterpillar than just the work itself.

We hire smart, friendly people and it shows in our culture.

We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment, and sustainability come to life in the way we work.

We make sure our employees feel continuously challenged while also supported.

We provide professional growth opportunities, including leadership programs.

We celebrate the diversity of our team while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee's contribution.

Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.

#J-18808-Ljbffr