Field Service Technician Mestrino

Field Service Technician
Mestrino
Veneto, Mestrino

As a member of the Customer Services team, the Field Service Technician (FST) will actively engage in our Lean journey by seeking, encouraging and acting on continuous improvement and developmental opportunities.

**Responsibilities**:

- Developing relationships and working closely with our customers, sales, customer service, engineering and manufacturing personnel to troubleshoot and repair electrical, mechanical and electronic machinery.

- Performing system integration and installation of BW Flexible Systems products and associated packaging equipment in order to meet the customer's performance requirements.

- Providing project oversight from equipment installation through performance acceptance.

- Operating and evaluating customer equipment in an effort to maximize performance and improve up time.

- Instructing customer personnel in the safe operation and maintenance of BW Flexible Systems products.

- Providing project documentation and updates about ongoing and completed activities using the tools and following the standards that are provided by BW Flexible Systems.

- Providing feedback to the organization on customers' issues and opportunities.

- Perform other duties appropriate to meet the needs of the business.

- The FST can expect to travel approximately 80% of the time both domestically and internationally.

- Provide remote phone assistance to customers as needed.

**Requirements**:

- High School Technical Diploma

- Industrial experience and skill in Electrical, Electronics or Mechatronics Engineering Technology is required

- Fluent in English

- Must have a valid driver's license and maintain a good driving record.

- Must be able to secure a passport and travel freely between countries when needed.

- Must be able to climb heights, in and out of machines and lift up to 45 lbs/20 Kg; able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).

- Must be able to accomplish all the entry requirements for international travel

- Located within 1 hour of the Padova area