Field Service Technician - Transformers Monselice

Field Service Technician - Transformers
Monselice
Veneto, Monselice

We are looking for an experienced candidate who will execute service site activities on Transformers , in accordance with Hitachi Energy standard processes, quality standards, and safety guidelines.

He or she will deliver quality customer service to satisfy customers and, in close cooperation with customers and other teams, will also take actions to identify new service business opportunities for the company.

Responsibilities: Low Voltage test at site will be the main focus; Perform service tasks like installation and commissioning of equipment and routine maintenance independently, identify technical problems, and make analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, oil treatment, replacements, etc.

); Contribute to customer satisfaction by executing service work according to customer order and expectation.

Maintain a good relationship with customers.

Identify new sales opportunities and communicate them internally.

Coordinate, prepare and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities; Prepare all documents and reports to be signed by the customer representative.

Report work done in a timely manner and follow up when needed; Troubleshoot simple equipment failures and make recommendations to avoid repeating the problem in the future; Provide recommendations to management to improve operations and customer service; Apply safety rules and safe practices as well as environmental responsibilities.

Report unsafe practices and incidents.

Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background: Good knowledge of both Italian and English ; Experience in a similar role inside the Transformers field is considered a plus; Flexibility and problem-solving skills are nice to have; Availability to travel around the world (90-100%).

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain.

Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45, 000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo.

We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

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