Field Services Engineer Milano

Field Services Engineer
Milano
Lombardia, Milano

About the RoleWe are seeking a skilled and experienced Field Service Engineer (FSE) to join our technical support team in Europe.

Based in our office just north of Milan, Italy you will play a critical role in providing technical expertise, maintenance, and customer support for our Fiber Laser Systems.

This position requires a self-motivated, hands-on professional with strong problem-solving skills, technical proficiency, and a customer-focused mindset.

Experience in support of fiber lasers is beneficial but not essential. Key ResponsibilitiesInstallation & Commissioning:-Install, set up, and commission CW fiber laser systems at customer sites, ensuring optimal performance and adherence to safety standards. Maintenance & Repairs:-Conduct preventative maintenance, troubleshoot faults, and perform repairs on fiber laser source in both the field and the office. Technical Support:-Provide on-site and remote technical support to customers, offering timely resolutions to technical inquiries and issues. Training & Documentation:-Train customers and operators on laser system usage, care, and safety procedures. -Maintain detailed service reports, documentation, and logs for completed tasks and identified issues. Customer Engagement:-Build strong relationships with customers by delivering exceptional service and acting as a trusted technical advisor. Collaboration:-Work closely with the global service team and engineering departments to share insights and implement improvements. Travel:-Travel throughout Italy (and occasionally other regions) to support customer needs, with occasional international training or meetings. Qualifications and SkillsEducation:-Bachelor's degree or equivalent in Engineering, Physics, or a related technical field is preferred. Experience:-At least 2 years of experience, in field service engineering (installation, maintenance, and repair). -Experience with fiber laser systems is a plus. Technical Skills:-Proficiency with system operation, diagnostics, and repair. -Familiarity with safety standards and regulatory compliance. -Strong understanding of electrical, optical, and mechanical systems. -Experience with CAD or technical diagrams is a plus. Soft Skills:-Excellent communication and interpersonal skills. -Ability to work independently and under pressure to meet deadlines. -Strong organizational and time-management skills. Language:-Fluency in Italian and professional proficiency in English are required. Other Requirements:-Valid driving license. -Willingness to travel domestically and occasionally internationally. What We Offer-Competitive salary and benefits package. -Opportunities for professional growth and development. -A collaborative and innovative work environment. -Access to cutting-edge fiber laser technology and resources.