Field Services Engineer Lazio

Field Services Engineer
Roma
Lazio, Lazio

About the Role

This role will be to provide overall hardware/software support to employees and incoming new hires.

The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication.

This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

The job will require travel between offices (up to 150 miles).

Desired Skills & Experience Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportTroubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devicesPrinter break-fix and installationDisposal, redeployment and Asset reclaimHardware RefreshWarranty and Out-of-warranty repair and replacementDepot ServicesAudio and Video Support including Health ChecksInventory and Asset Management – Depot OperationsCoordinate with external vendors for dispatch supportIdentify and resolve hardware and software application conflictsOpen and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentWork with external Suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policies

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