Field Support Agent Verona

Field Support Agent
Verona
Veneto, Verona

Department: Ground Operations

Report to: GOPH

Location: Verona Villafranca

**Main Functions**:

- Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions.

- Perform Airport spot checks to meet, maintain and deliver the targets as per Service Level Agreement between Air Dolomiti and handling airport providers.

- Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.

**Requirements**:

- High school diploma or higher

- Fluent English (both written and spoken)

- Good IT knowledge (MS Office)

- Social skills (teamwork, effective communication)

- Analytic approach and problem solving

- Good IT knowledge (MS Office)

- Be motivated, open-minded, target oriented

- Availability to work shifts

- Willingness to travel frequently for short periods

- Airport customer service and/or ramp dispatcher experience would be considered a plus