Field Support Agent Verona

Field Support Agent
Verona
Veneto, Verona

Department: Ground Operations

Report to: GOPH

Location: Verona Villafranca

Main Functions:

Remotely coordinate Air Dolomiti flights irregularities: cancellations, delays, diversions. Perform airport spot checks to meet, maintain, and deliver the targets as per Service Level Agreement between Air Dolomiti and handling airport providers. Support the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual). Monitor extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights. Requirements: High school diploma or higherFluent English (both written and spoken)Good IT knowledge (MS Office)Social skills (teamwork, effective communication)Analytic approach and problem solvingBe motivated, open-minded, target-orientedAvailability to work shiftsWillingness to travel frequently for short periodsAirport customer service and/or ramp dispatcher experience would be considered a plus

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