Field Technical Support Specialist -Automation (F/M/D), Cassina De' Pecchi Bardi

Field Technical Support Specialist -Automation (F/M/D), Cassina De' Pecchi
Bardi
Emilia Romagna, Bardi

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Field Technical Support Specialist - Automation (f/m/d), Cassina de' PecchiClient:Location:Job Category:Other

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EU work permit required:Yes

Job Reference:020b6d8cd87f

Job Views:28

Posted:22. 01. 2025

Expiry Date:08. 03. 2025

Job Description:Wondering what's within Beckman Coulter Diagnostics?

Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.

Join a team where you can be heard, be supported, and always be yourself.

We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.

Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Field Technical Support Specialist is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.

This position is part of a team located in and will be fully remote.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

In this role, you will have the opportunity to: Provide second level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation systems.

Support our field team (FSE, FAS) to maintain, install, and validate laboratory systems in the field, advising the team on relevant and critical technical issues ensuring strong customer satisfaction, retention rate, and warranty conversion.

Utilize critical thinking to resolve appropriate actions to rapidly repair instrumentation.

Ensure the growth of the Field Service Engineers' technical know-how by managing the flow of technical information between the European and BU to the local team.

Collaborate actively with Sales/Application/Tender Department to improve customer solutions and routines.

Verify the operational performance and data quality of systems to supply to our overall commercial organization.

Develop your project management skills in the context of installation projects.

The essential requirements of the job include: Associate degree (preferably in technical, biomedical, robotic, automation, or related fields) or at least some equivalent demonstrated experience with fluency in English and Italian, both verbal and written, sufficient to attend and provide training and participate in discussion forums and international meetings.

Willingness to work different shifts/flexible hours as business needs dictate, along with the ability to travel and provide service throughout the country as well as periodic travel to other European countries and overnight travel.

Strong leadership skills and interpersonal relationship abilities.

It would be a plus if you also possess previous experience in: Problem solving and aptitude to proactively identify solutions.

Good IT knowledge, familiar with IT topics: enjoy setting up and managing networks, servers, firewalls, interfaces.

Developing a critical mindset supported by DBS tools.

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a remote work arrangement in which you can work remotely from your home.

Additional information about this remote work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow's science and technology.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology, and beyond.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.

Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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