Fixed Provisioning Specialist Milano

Fixed Provisioning Specialist
Milano
Lombardia, Milano

Overview**:

**Role Purpose**:

End to end fixed line orders monitoring for enterprise customers.

**Key responsibilities**:

Fixed lines order management for broadband solutions (FTTH, FTTC, ULL/BS) and dedicated Fiber connectivity.

Delivery plans monitoring in order to grant the respect of customers SLA

Issues identifications and resolutions

Supervision of delivery performance and KPI, driving improvements for new processes and instruments, ensuring that Enterprise Customers are timely and confidently connected to the VF network.

Frequent interactions with internal and external stakeholders such us delivery project managers, commercial/sales departments, engineering, network operations, customer operations, external providers and carriers.

**Core competencies, knowledge and experience**:

Experience on Business/Enterprise fixed connectivity-based products and solutions

Knowledge of fixed access and transport network architectures and systems

Experience of third parties handling and coordination

Knowledge of service provisioning processes and systems

**Must have technical / professional qualifications**:

Knowledge of IP-networking (CISCO certifications or equivalents are preferred)

Knowledge of principles of Project Management (PMP certification is preferred)