Flagship Store Manager - Milan Opening (M/W) Milano

Flagship Store Manager - Milan Opening (M/W)
Milano
Lombardia, Milano

Position**:

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860.

Avant-garde is our culture and philosophy.

Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are looking for a highly motivated **Flagship Store Manager - Milan (M/W)

You will be in charge of the opening and management of our Flagship boutique in Milan, Italy.

**Responsibilities**:

**A TAG HEUER STORE MANAGER IS

** A PERFORMANCE-DRIVEN SALES EXPERT

- Plays an active role on the sales floor, increasing boutique sales and achieving the objectives

- Analyzes the store's retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales ), identifies business opportunities and establishes 360° action plans to tackle them

- Stays updated on the watch industry and local market competitive environment

** A TEAM LEADER**: team of 1 Assistant Store Manager and 2 Sales Associates

- Sets individual and collective objectives, follows the performance, and realizes reviews of the team members

- Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles

- Ensures team's motivation and cohesion while promoting a positive and supportive work environment

- Identifies and hires new team members

** A TAG HEUER AMBASSADOR

- Ensures an outstanding service is offered to all visitors in store

- Embodies the Tag Heuer's brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events

- Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines

- Proactively networks and connects with local people of influence

** A CLIENT DEVELOPMENT SPECIALIST

- Leads the team to develop long-term relationships with clients

- Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments )

- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

- Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

** AN OPERATIONS EXCELLENCE SUPERVISOR

- Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.

- Ensures compliance with internal control policy

- Supervises the store expenses and maintenance

**Profile**:

- Management experience in a luxury retail environment, ideally 8+ years in retail

- Creative business driver, results-oriented

- Excellent interpersonal, communication and presentation skills

- Inspirational leader, able to coach and develop a high-performing team

- Client-centric mindset, focused on recruiting new clients and growing the active client base

- Mastery of the Microsoft suite

- Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

**Additional information**:

TAG Heuer: il marchio di orologi svizzero d'avanguardia dal 1860.

L'avanguardia è la nostra cultura e filosofia.

La nostra eredità unica si basa su una mentalità dirompente, un approccio innovativo e uno spirito libero di pensare al futuro e stabilire sempre nuovi record.

Gli orologi e i cronografi TAG Heuer sono un autentico concentrato di innovazione, design e ingegneria per persone audaci, sicure di sé e legate al futuro.

Se ti piacciono le sfide, il pensiero fuori dagli schemi e il lavoro di squadra, c'è un'opportunità per te poiché stiamo cercando una persona altamente motivata**:Flagship Store Manager Milan (M/W)

**UNO STORE MANAGER DI TAG HEUER È

**. . . UN ESPERTO DELLE VENDITE ORIENTATO ALLE PERFORMANCE

- Svolge un ruolo attivo sul piano vendite, aumentando le vendite boutique e raggiungendo gli obiettivi

- Analizza i KPI delle performance di vendita della boutique (traffico, conversione, vendite a volume e a valore, ASP, mix di vendita. . . ), identifica le opportunità di business e stabilisce piani d'azione per affrontarle a 360°

- Resta aggiornato sull'industria orologiera e sull'ambiente competitivo del mercato locale

**. . . UN TEAM LEADER**: team composto da 1 Assistant Store Manager e 2 Sales Associates

- Imposta obiettivi individuali e collettivi, segue le prestazioni e realizza valutazione dei membri del team

- Affianca e supporta i membri del team nella vendita, fornisce un feedback immediato, permette loro di crescere nei loro ruoli attuali

- Garantisce la motivazione e la coesione del team promuovendo un ambiente di lavoro positivo e