Fleet Accounts Team Lead Milano

Fleet Accounts Team Lead
Milano
Lombardia, Milano

About the Role**:

The EMEA mobility business is building a Fleet Support team with the main objective to help Fleets grow and boost their efficiencies on the platform.

We are looking for experienced and well-organized Team Lead for our Fleet Support team, to deliver outstanding support for our Operations as we focus on growth and expansions in the operated markets!

**What the You Will Do**:

- Lead, empower, and develop strong team of Fleet Specialists and Fleet Coordinators within a time-sensitive and fast paced environment

- Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly individual meetings, and providing real-time feedback

- Mentor your team and drive performance to serve our Fleet Partners

- Audit your team's performance with weekly audits and mentor towards progressive improvements; find opportunities for additional training & development

- Manage enforcement of policies within the team

- Act as a Subject Matter Expert (SME).

Identify trending issues head-on and guide your team to do the same in their daily work

- Interface and strong sense of integration with different areas such as quality, content and training

- Develop and maintain positive relationship with internal and external stakeholders

**Basic Qualifications**:

1+ year people management experience required

B2B, Key Account Management or sales experience required

Fluent in English

Fluent in Croatian, Italian, Portuguese or Spanish is a plus

Proven track record to lead effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations

Motivational skills - your team counts on you to encourage them to reach their full potential

Comfortable delivering feedback - you'll need to tune into your team's performance, give reinforcing feedback where vital, and offer critical feedback for growth opportunities as they arise.

Outstanding written and verbal communication skills

Analytical skills in Google Sheets, Excel and data visualization tools