Floor Manager - Soho House Rome Lazio

Floor Manager - Soho House Rome
Roma
Lazio, Lazio

The role

As a **Floor Manager** of Soho House Rome, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept.

Demonstrating a professional approach towards managers, employees and guests, you are responsible for the day-to-day management of the Club Floor as well as the member and guest experience.

Keeping up to date with food/dining trends throughout the World, whilst ensure that the entire Club team display a 'can do' attitude and 'yes yes yes' mentality in alignment with The Soho House Ethos.

**Main Duties**- Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction

- Represent Club Manager in their absence

- Lead by example, setting an energetic pace and standards within the team

- Be visible on the floor and engaging with the members gaining feedback and noting any comments through reporting channels and directly to the kitchen and front of house team

- Ensuring that members and guests have a great experience and resolving any issues before they depart

- Provide support directly to the team on the floor including (but not limited to):

- Leading by example with a hands-on approach, serving and taking orders if needed and entering into POS

- Daily assignments of responsibilities to all the team

- Organization and control of mise en place

- Daily staff briefings including comprehensive information on members and guests and any other relevant information

- Showing leadership thorough thoughtful decision making

- Ensuring the team are handling and reporting any negative feedback to allow it to be addressed immediately

- Taking immediate corrective action when any incidents occur

- Manage and operate the POS system and ensure all items are updated as necessary

- Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving

- Ordering and purchasing of products for your department

- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

- Carry out any reasonable task as requested by management.

**Physical Requirements

- Must be able to seize, grasp, turn and hold objects with hands.

- Must be able to work on your feet for many hours.

- Fast paced movements are required to go from one part of the club to others.

- Must be able to move, pull, carry, or lift.

- Occasionally kneel, bend, crouch and climb as required.

- Must be able to stand, walk, lift, and bend for long periods of time.

- Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

**Benefits. . .

- Every House Membership

- Monthly movie screenings in the in-house cinema with current movies

- Monthly workout opportunities (including inter-departmental).

- Weekly gym classes

- 50% discount on our Cowshed products

- Discounts with external providers (corporate benefits)