Food & Beverage Supervisor - Banqueting Firenze

Food & Beverage Supervisor - Banqueting
Firenze
Toscana, Firenze

About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.           At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

    About the location: An urban retreat steeped in historic beauty.

Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features.

Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

    About the role At Four Seasons Firenze we are looking for a passionate Food & Beverage Supervisor - Banqueting to supervise the day-to-day operations for the department in absence of the Banqueting Management team.   This position assists in ensuring consistent and thoughtful service and all staff adhere to Four Seasons standards.

  What you will do In absence of the Banqueting management team coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Catering and Sales Departments to ensure that all details of the function are carried out.

Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the Banqueting Management team, followed by effective communication.

Support the Banqueting Management team in training, leading, motivating and coaching all Banquet employees in ensuring that established cultural and core standards are met; daily activities and planning for department operation.

Attend regular operational meetings to guarantee effective coordination and cooperation between departments.

Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive dining experience.

Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.

Respond proactively to guest queries and to ensure appropriate action is taken in the absence of Management, followed by effective communication.

Plan daily activities for events operations in the absence of Management.

In absence of the Banqueting Management team work closely with the F&B Manager, Executive Chef and Director of Catering to design an effective menu and wine list to design an effective menu and wine list while ensuring excellent product quality at a fair.   Support the Management in observing physical condition and cleanliness of event rooms, making recommendations for corrections and improvements as needed.

Work alongside, and when requested, deputize for the Banqueting management team when off duty.

Assist with the service of food to guests, cleaning of operational areas and other tasks assigned by Management team if needed.

  What you bring Education: High school education or relevant experience.

Experience: Must have a minimum of one year food service experience in a similar role in a luxury environment and previous experience in service.

Skills and Abilities: Must possess organizational and people skills, as well as and a drive to deliver an exceptional level of service.

Problem solving and a capacity to work under pressure are expected for this position.

Must possess an extensive level of wine and food knowledge.

Proficiency in using the Micros Operating System.

Reading, writing and oral proficiency in the Italian and English language.

This position requires the ability to lift equipment, carry and balance trays.

   What YOU can expect: Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.   We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.     The benefits offered by Four Seasons Hotel Firenze include: Competitive salary Quality meals at our Employee restaurant Free Uniform or work clothes with dry cleaning available Staff Accommodation upon availability Employee discounts in our Four Seasons outlets and other suppliers in town Access to the Wellbeing hotel program Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year Employee Recognition Programs Excellent Training and Career Development opportunities Opportunities to build a successful career with global potential   Schedule & Hours: This position is based at the Four Seasons Hotel Firenze and the contract is full time.     You must possess the legal right to work in Italy at the time of application.

        by helplavoro. it