Founding Team Member - Operations Torino

Founding Team Member - Operations
Torino
Piemonte, Torino

Company Overview

Naha is an early-stage startup based in Stockholm, focused on sustainable fashion. Our mission is to eliminate the need for fast fashion by creating a seamless, fast, and reliable marketplace for secondhand items. We achieve this through the development of a fashion marketplace that simplifies the buying and selling experience of secondhand items, avoiding consumers the effort required by existing platforms. We envision a future where wardrobes and inventories are seamlessly integrated, and we're building a fast and hassle-free connection between them.

**Milestones

We are supported by the renowned incubator KTH Innovation.

We generated 200K€ in sales in 2023 (bootstrapped) and are going for 3x growth this year.

**Role Overview

We are looking for a versatile team member to lead and optimize our main processes (accounting, customer service, logistics). You will be focused on improving user experience and ensure consistency.

**Key Responsibilities

- Manage day-to-day operations including logistics, accounting, and customer service.

- Implement and optimize business automation and intelligence tools (Power Automate, Power BI, Microsoft Dynamics ERP).

- Collaborate on the development of new features and internal process improvements (Python, PostgreSQL, Svelte)

- Be the primary point of contact for customers, collecting their feedback and leveraging it for reaching product market fit.

- Actively participate in strategic discussions

**Requirements**:

- Strong numerical, analytical, and technical skills.

- Experience with business intelligence software, spreadsheets, or programming.

- Customer-focused mindset with the ability to operate through KPIs.

- Fluent in English and Italian.

- Interest in sustainability and the fashion industry.

**Nice to have

- Experience in branded communication for B2C/C2C businesses.

**Offer

- Entry level full time salary

- Stock options

**Culture

We value up-front communication, open-mindedness, diversity inclusion and a no "fake work" approach.

Contratto di lavoro: Tempo pieno

Retribuzione: €1. 000, 00 - €1. 600, 00 al mese