Franchised Restaurant Manager Bardi

Franchised Restaurant Manager
Bardi
Emilia Romagna, Bardi

Job Number** 23204444

**Job Category** Food and Beverage & Culinary

**Location** Sheraton Lake Como Hotel, Via per Cernobbio 41A, Como, Como, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely? ** N

**Relocation? ** N

**Position Type** Management

**Additional Information**:This hotel is owned and operated by an independent franchisee, Grand Hotel di Como SRL. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

**RESTAURANT MANAGER AT 1 STAR MICHELIN RESTAURANT

**JOB SUMMARY

Areas of responsibility include the 1 Star Michelin Restaurant within the Sheraton Lake Como Hotel property. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

**CANDIDATE PROFILE

- Education and Experience High school diploma or GED; 4 year's experience in the food and beverage, culinary, or related professional area.

OR

- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 year's experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES

- Managing Day-to-Day Operations, Supervises and manages employees.

- Understands employee positions well enough to perform duties in employees' absence.

- Maintains service and sanitation standards in restaurant and back-office areas.

- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Serves as a role model to demonstrate appropriate behaviors.

- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

- Develops specific goals and plans to prioritize, organize, and accomplish your work.

- Ensures and maintains the productivity level of employees.

- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

- Ensures compliance with all applicable laws and regulations.

- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

- Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service.

- Acts as the guest service role model for the team members, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

- Handles guest problems and complaints.

- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

- Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

- Ensures employees are treated fairly and equitably. Strives to improve employee retention.

- This company is an equal opportunity employer. _

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