Front Desk & Guest Relation Agent Milano

Front Desk & Guest Relation Agent
Milano
Lombardia, Milano

Radisson Collection Hotel, Palazzo Touring Club (5 Star Hotel)

Guest Relations Agent responsibilities play an important role providing excellent services to the Guests, making the stay pleasant and comfortable.

She/He will take care that all issues have been solved promptly, so to ensure a great Customer Experience.

She/He will be part of the existing Front Office Team.

Main Activities will be:

- Meet and greet guests upon their arrival at the hotel

- Interact with guests and provide a welcoming atmosphere

- Support the Front Office Team with Check-in & Check-out Operations

- Coordinate and supervise activities for guests

- Attend to guests' queries, needs and other special requests

- Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems

- Promote the facilities and services offered by the hotel

- Cooperate and coordinate with the other hotel departments to provide an efficient service

- Escorting the Guest to the room

- Provide general information and directions

- Advise and assist guests on leisure activities, restaurant's reservation, places to visit and travel arrangements

- Be especially attentive to repeating guests and other VIP guests

- Farewell Guests at the end of their stay

Mandatory requirements for this position are:

- Positive Attitude and guest oriented

- Previous Experience in 5* Hotel and in the same role

- Commitment to delivering exceptional guest service with a passion for the hospitality industry

- Ability to find creative solutions taking ownership for duties and tasks assigned

- Personal integrity, with the ability to work in an environment that demands excellence

- Strong Communication Skills

- Fluent in English

- Additional language skills: French - Arabic or Russia

- Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved

- Builds and maintains effective working relationships whilst promoting the company culture and value.

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