Front Desk Agent Firenze

Front Desk Agent
Firenze
Toscana, Firenze

ROCCO FORTE HOTELS

**HOTEL SAVOY

**Florence

**FRONT DESK AGENT

**Main Purpose**:

The Front Desk Agent acts as Guests' first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests' requirements and cooperating with colleagues.

Reports to: Rooms Division Manager.

Main duties & responsibilities:

- Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests' expectations;

- Responsible for providing to each Guest a warm and efficient hospitality;

- Build and maintain a personalised and professional relationship with Guests and colleagues;

- Support all the other departments' teams in order to satisfy all Guests requests;

- Be proactive in self-development.

We offer:

- Fixed-term contract according to C. C. N. L. Settore Turismo.

- Learning & development activities and career opportunities.

- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

- Staff celebrations.

Competencies required:

- Collaboration: Be able and willing to work as a team within the department and with other departments.

- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

- Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

- Previous experience in Front Office Department;

- Fluent in English and Italian written and spoken;

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);

- Attention to detail in terms of content and accuracy;

- Possess excellent organizational skills and have an extremely high standard of order;

- Able to maintain the strictest confidentiality at all times.

Workplace: Piazza della Repubblica 7, 50123 - Florence, Italy.

Contratto di lavoro: Tempo pieno, Tempo determinato

Orario:

- Orario flessibile

- Turni

- Weekend

Tipi di retribuzione supplementare:

- Quattordicesima

- Straordinario

- Tredicesima