Front Desk Agent Lazio

Front Desk Agent
Roma
Lazio, Lazio

The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5 in Rome, is looking for you!

Responsibilities The Front Desk Agent will be tasked with the following duties, responsibilities, and assignments: Efficiently manage the check-in and check-out process, ensuring a smooth and welcoming experience for all guests.

Provide outstanding customer service by addressing guest inquiries, resolving issues, and offering assistance when needed.

Maintain a warm and friendly demeanor at all times.

Assist guests with reservations, modifications, and cancellations while ensuring accurate information is inputted into the hotel's reservation system.

Provide guests with information about the hotel's services, amenities, local attractions, and dining options, ensuring they have all the information they need for a pleasant stay.

Maintain effective communication with other departments, including housekeeping, maintenance, and management, to ensure guest requests are met promptly.

Process guest payments, handle cash and credit transactions, and ensure accurate billing procedures are followed.

Address and resolve guest complaints and concerns in a professional and efficient manner, escalating issues to management as necessary.

Monitor the front desk area for security and safety concerns and follow hotel procedures for emergencies.

Perform various administrative duties, including maintaining records, filing, and managing correspondence.

Skills To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Front Desk experience in Hotel of same category, preferable in Luxury Marriott Properties.

Excellent command of Italian and English.

Additional languages will be appreciated.

High school diploma or GED; experience in the guest services, front desk, or related professional area.

Calm, organized work, strong communication and interpersonal skills Proficiency in Microsoft Office programs preferred.

Proficiency in Opera PMS, MGS, MARSHA Operational Systems required.

To apply please send your CV to: *