Front Desk Agent Firenze

Front Desk Agent
Firenze
Toscana, Firenze

Hotel Savoy is situated on Piazza della Repubblica, right at the heart of Florence.

We are next to the Duomo and within walking distance of the River Arno, Ponte Vecchio, Boboli Gardens and Pitti Palace, as well as the finest designer boutiques of Via Roma and Via Tornabuoni. Hotel Savoy is a place that instantly attunes you to the culture of the city, where you can taste the best of Tuscan cooking and sip on the finest local wines.

**The Position

**FRONT DESK AGENT

**Main Purpose**:

The Front Desk Agent acts as Guests' first point of contact and manages all aspects of their reservation and stay.

He/she should be proactive in exceeding Guests' requirements and in cooperating with colleagues.

Reports to: Front Office Manager.

**Main duties & responsibilities**:

- Carry out all Front Desk operations, according to the company standards and procedures, maintain high standards at all times: check-in, check-out, accounting tasks, hotel and room orientation, provide information to Guests;

- Build and maintain a personalised and professional relationship with Guests and colleagues;

- Support other departments' teams in order to satisfy all Guests requests;

- Be proactive in self-development.

**Competencies required**:

- Collaboration: be open with colleagues and proactively offer support and share information and knowledge with them.

Listen and respond constructively to the Head of Departments' ideas/suggestions/feedback.

Be able and willing to work as a team within the department and with other departments.

Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background.

- Personal Effectiveness & Communication: be open and have positive approach.

Ask for feedback about own performance.

Able to communicate in English with the Guests.

Demonstrate self-control and present information clearly and with confidence.

Ask questions to ensure understanding.

Listen and respond empathically to others.

Use and interpret non-verbal behaviours to enhance understanding.

Write clearly and concisely.

- Personal development: be open to and accept constructive feedback and use it to improve.

Take on new learning opportunities willingly.

Use experience as a learning opportunity and make adjustments to improve own performance and be focused on own professional development.

Ongoing dialogue with Head of Department on own performance objectives.

- Business orientation: Understand how personal objectives impact department and hotel targets.

Understand how costs affect profit.

Behave constantly according to the Rocco Forte Pillars to guarantee the loyalty of the guests to the brand.

Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way.

Perform his/her tasks with integrity.

- Technical Skills: Constantly look for opportunities to exceed our Guest's expectations.

Remain focused on offering excellence even in challenging situations.

Demonstrate empathy: be aware of needs and emotions of others.

Create a genuine connection with others.

Demonstrate technical competence and knowledge related to the role.

Look for Guest's feedback and use it to improve service.

Be responsible for own actions and behaviours.

**We require**:

- Professional experience, preferably at international level, in the same role;

- Advanced level of English knowledge.

A third language is preferred;

- Knowledge of hotel management software (e. g.

Opera);

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);

- Strong passion for hospitality and attention to details.

**We offer**:

- Seasonal (6 months) labour contract according to C. C. N. L.

Settore Turismo;

- Learning & Development activities;

- Meal during working shifts;

- Career opportunities in Rocco Forte Hotels.

**Workplace**: Hotel Savoy, Piazza della Repubblica 7, 50123 - Firenze.